If you are using an antenna, make sure it is properly plugged into the back of your TV. Check out our list of common manufacturers. If you are using a cable or satellite box, make sure it is turned on. Sometimes you’ll need to reach out to your TV manufacturer for assistance. Having trouble with your remote? We have plenty of helpful resources to figure things out.Ĭan you see your TV picture, but can’t hear anything – or vice versa? Check out some solutions to common video and audio issues.Īre you seeing an error code display on your screen? Here’s a list that explains common codes. See if there's a local or sun outage Remotes Having some trouble with your cable TV connection? The first thing you can do to reset your cable box – manually, through My Account or our app.Īlready reboot your equipment and still having problems? Look up your address to see if there's a service interruption in your area. Hello, About every 7 - 14 days., when I turn on my Xfinity box and TV, Ill get a black screen with a 'No Signal' message (all other times, the TV works fine). This page includes some general troubleshooting tips, so you can get back to watching and enjoying your entertainment as soon as possible. Looking online, it seems to be a common problem on the Comcast/Sony. I did that and it worked for a few days, but yesterday the issue returned. I read online that turning on the power save mode on the box would solve this issue. There’s a host of information throughout our cable TV support section on getting help for specific cable boxes and remotes– as you may have one or more in your home. The only fix is to either disconnect/reconnect the HDMI at the box, or manually shut down the box and reboot it. Make sure your TV is turned on and that its set to the correct input source. Need help with your cable TV service? You’ve come to the right place. Check the power on your devices Make sure your X1 TV box is turned on.
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